The situation around the Coronavirus pandemic is changing rapidly. To date, we’re continuing to look after families and arrange funerals to the best of our ability, this page contains some guidance on what’s changing. As Government advice on Coronavirus (also called COVID-19) changes, we’ll update this page with the latest guidance.
We are taking every possible step to ensure that funerals go ahead, whilst complying with the guidance put in place by our local council, Churches, Crematoria and Cemeteries. Our top priority is the health and wellbeing of our families, colleagues and communities, as well as respecting the dignity of the deceased.
We’ve put measures in place while we learn more about how Coronavirus may affect the service we offer to the families in our care. However, we do need your help, co-operation and understanding.
Please do not come into our premises, but call us instead if you’ve:
- returned from any foreign country in the past 14 days,
- been in contact with someone with confirmed or suspected coronavirus,
- been showing the following symptoms in the past 14 days: a persistent cough, high temperature, a shortness of breath
We’ll advise on what you need to do and how we can best support you.
If someone has died with Coronavirus
We’ll continue to look after loved ones in our care in a respectful and sensitive way. We’re well prepared to take care of people who have died with Coronavirus in line with the official guidance we have received. We have the equipment, systems and processes to ensure the dignity of the deceased is respected at all times.
Unfortunately, we will not be able to offer our embalming service to anyone that has died with Coronavirus.
We’ll also be unable to take fingerprints for silver fingerprints jewellery.
If you’re affected by Coronavirus and need to contact us about arranging a funeral
We’ll still be able to help, but we ask that you call us first. We’ll need to ask you a few questions to ensure we are suitably prepared and can give you the correct advice and guidance. It may be safer and more practical to make the arrangements over the telephone and paperwork can be posted or emailed to you to limit physical contact.
How funerals will change
During this outbreak we are expecting there to be some impact to the funerals we arrange. As we need to follow government advice, it’s highly likely that funerals carried out in this time will not be how you originally planned and we will have to make changes to our traditional practices.
Church of England, Scotland and Wales and many Catholic Diocese have stopped taking services and have closed until further notice. Cemeteries and crematoria are currently reviewing how they will handle large gatherings.
If you’re planning on attending a funeral
All funerals taking place at this time should be limited to immediate family and close friends only. If you’re attending a funeral, please continue to follow the government advice to protect at-risk groups, ensuring you wash your hands and avoid all unnecessary contact.
To comply with government advice on social distancing we have made the decision NOT to provide limousines. We encourage clients to use their own transport to the funeral if possible.
If you need to plan a funeral
We are unable to offer funeral arrangement appointments at your home. We are asking that no more than 3 people attend our premises to make funeral arrangements, so that we can still comply with social distancing guidelines in our family room.
Prepaid plans can be arranged over the telephone and by post, we will not be sitting with anyone face to face to arrange prepaid funeral plans.
We’re here to help support and guide you through. If you have any questions please do not hesitate to get in touch with us by calling us on 01925 633388
You can find the latest government health guidance on Coronavirus on the NHS website.